Active Incident

Updated a few seconds ago

HTTP(S) Delivery

Mitigated Impact

Origin Storage

Normal Performance

Logging Services

Normal Performance

Control

Normal Performance

Purge

Normal Performance

Delivery

Normal Performance

Console

Normal Performance

Edge Functions

Normal Performance

Applications Purge

Normal Performance

Cloud Functions

Normal Performance

Security

Normal Performance

Real-Time Log Delivery

Normal Performance

Uplynk Streaming Service

Normal Performance

LVP

Normal Performance

MMD Live/On-Demand

Normal Performance

DCP Live/VOD

Normal Performance

HTTP Large

Normal Performance

Layer0

Normal Performance

Moovweb Adapt / RDN

Normal Performance

MCC

Normal Performance

HTTP Small

Normal Performance

Application Delivery Network

Normal Performance

Route DNS

Normal Performance

Legacy Purge

Normal Performance

Enterprise Storage

Normal Performance

Support Ticketing System

Normal Performance

Support Phone Line

Normal Performance

Co-Location Services

Normal Performance

Open Edge

Normal Performance

Possible Issue with Edgio EdgePrism Network Service - LGA (New York City)Mitigated Impact

Incident Status

Mitigated Impact

Components

HTTP(S) Delivery

Locations

North America


April 2, 2024 16:04 UTC
[Investigating] We are investigating an issue that might be impacting the Edgio EdgePrism Network Service. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 60 minutes or as new information becomes available.

April 2, 2024 17:22 UTC
[Monitoring] Edgio engineers confirm connectivity to our New York City (LGA) point of presence has been restored by the site vendor transferring power to backup generators while they continue to work on the underlying issue. We will provide further updates as they become available.

April 10, 2024 13:44 UTC
[Monitoring] Edgio engineers confirm connectivity to our New York City (LGA) point of presence has been restored by the site vendor transferring power to backup generators while they continue to work on the underlying issue. We will provide further updates as they become available.

Scheduled Maintenance

Scheduled Decommission of *-Z Urls UplynkPlanned Maintenance

Schedule

June 30, 2024 00:00 - July 1, 2024 00:00 UTC

Components

Uplynk Streaming Service

Locations

Global

Description

This message serves as notification that Edgio Uplynk Streaming will be decommissioning *-z.uplynk.com cnames on June 30th 2024. This includes, but is not limited to: cms-z.uplynk.com services-z.uplynk.com content-z.uplynk.com Urls without –z (cms.uplynk.com, services.uplynk.com, content.uplynk.com, etc) will NOT be affected and will remain unchanged. If your workflow utilizes any *-z.uplynk.com domains, you must change the urls in your workflow to the standard *.uplynk.com urls prior to June 30th 2024 to avoid issues or downtime.

History (Last 2 days)

Identified issue with EdgePrism Control reporting dataNormal Performance

Incident Status

Normal Performance


Components

Control


Locations

Global



April 13, 2024 22:02 UTC
[Monitoring] We are investigating an issue that has impacted the data reflected in our Control-Reporting user interface. This may cause the data to be delayed or have gaps in the reported data. We do expect most of the data gaps to be backfilled over the next few hours. However, it is expected that a slight discrepancy may remain after the backfill process for data captured during the impacted window on April 13 until backfill is completed. We plan to have any remaining gaps or discrepancies in data rectified within the next week.

April 15, 2024 20:08 UTC
[Resolved] Edgio Engineers confirm reporting data was current (no delay) as of April 13 23:00 UTC and backfill of remaining gaps has been completed as of April 15 20:00 UTC.
Possible Issue with Edgio EdgePrism Network Service Dusseldorf, Germany (DUS)Possible Service Degredation

Incident Status

Possible Service Degredation


Components

HTTP(S) Delivery


Locations

Europe



April 13, 2024 19:53 UTC
[Investigating] We are investigating an issue that might be impacting the Edgio EdgePrism Network Service. Edgio Engineers are actively working with a vendor who is experiencing an outage impacting services at our Dusseldorf, Germany (DUS) point of presence. Edgio engineers have pulled traffic from the site to mitigate impact. Clients who use primary storage services are being advised to use their backup ingests until this outage has been resolved. Next expected update: 60 minutes or as new information becomes available.

April 13, 2024 20:08 UTC
[Monitoring] We are investigating an issue that might be impacting the Edgio EdgePrism Network Service. Edgio Engineers are actively working with a vendor who is experiencing an outage impacting services at our Dusseldorf, Germany (DUS) point of presence. Edgio engineers have pulled traffic from the site to mitigate impact. Clients who use primary storage services are being advised to use their backup ingests until this outage has been resolved. Next expected update: 60 minutes or as new information becomes available.

April 15, 2024 16:14 UTC
[Resolved] We are investigating an issue that might be impacting the Edgio EdgePrism Network Service. Edgio Engineers are actively working with a vendor who is experiencing an outage impacting services at our Dusseldorf, Germany (DUS) point of presence. Edgio engineers have pulled traffic from the site to mitigate impact. Clients who use primary storage services are being advised to use their backup ingests until this outage has been resolved. Next expected update: 60 minutes or as new information becomes available.