Active Incident

Updated a few seconds ago

HTTP(S) Delivery

Normal Performance

Origin Storage

Normal Performance

Logging Services

Normal Performance

Control

Normal Performance

Purge

Normal Performance

Delivery

Normal Performance

Console

Normal Performance

Edge Functions

Normal Performance

Applications Purge

Normal Performance

Cloud Functions

Normal Performance

Security

Normal Performance

Real-Time Log Delivery

Normal Performance

Uplynk Streaming Service

Normal Performance

LVP

Mitigated Impact

MMD Live/On-Demand

Normal Performance

DCP Live/VOD

Normal Performance

HTTP Large

Normal Performance

Layer0

Normal Performance

Moovweb Adapt / RDN

Normal Performance

MCC

Normal Performance

HTTP Small

Normal Performance

Application Delivery Network

Normal Performance

Route DNS

Normal Performance

Legacy Purge

Normal Performance

Enterprise Storage

Normal Performance

Support Ticketing System

Normal Performance

Support Phone Line

Normal Performance

Co-Location Services

Normal Performance

Open Edge

Normal Performance

Incident Status

Mitigated Impact

Components

LVP

Locations

Global



May 15, 2024 17:23 UTC
[Investigating] We are investigating an issue that might be impacting the Edgio EdgePrism LVP Analytics Service. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 60 minutes or as new information becomes available.

May 15, 2024 17:32 UTC
[Identified] Edgio has identified an issue impacting the Edgio EdgePrism LVP Analytics Service. Edgio Engineers have found that LVP analytics are currently delayed however, it has been confirmed that there is no data loss. Next expected update: 60 minutes or as new information becomes available.

May 15, 2024 18:08 UTC
[Identified] Edgio Engineers continue to address the problem impacting LVP analytics delay. Edgio has confirmed that there is no data loss, however customers will continue to experience a delay in accessing their data until the incident is mitigated. Next expected update: 60 minutes or as new information becomes available.

May 15, 2024 19:10 UTC
[Identified] Edgio Engineers has addressed the problem impacting LVP analytics delay; however, work continues to try and bring analytics up to date. Next expected update: 60 minutes or as new information becomes available.

May 15, 2024 20:40 UTC
[Identified] Edgio engineers continue to make progress with bringing analytics up to date. Next expected update: 60 minutes or as new information becomes available.

May 15, 2024 23:15 UTC
[Identified] Edgio engineers continue to work to on bringing analytics up to date. Next expected update: 2 hours or as new information becomes available.

May 16, 2024 00:55 UTC
[Identified] Engineers continue to work on bringing LVP analytics up to date. Progress is being made but will take some time for data to catch up. Next expected update: 2 hours or as new information becomes available.

May 16, 2024 01:18 UTC
[Monitoring] Edgio Engineers have mitigated the LVP analytics issue. All new requests is processing as intended. The team is currently working on restoring older requests. Should you have any further issues with submitting new requests please reach out to the Edgio support team.

May 21, 2024 15:38 UTC
[Resolved] Edgio Engineers have resolved the LVP analytics issue. All requests are processing as intended. Should you have any further issues with submitting new requests please reach out to the Edgio support team.

May 29, 2024 18:17 UTC
[Monitoring] Edgio Engineers, in an abundance of caution, will be stopping processing of new analytics data temporarily while they rebuild the data missing due to the initial issue. While this rebuild is running, you may see a delay in new analytics data. Processing will resume and the delayed data will begin populating once the rebuild has completed.

Scheduled Maintenance

Schedule

May 29, 2024 18:00 - 22:00 UTC

Components

Origin Storage, Route DNS

Locations

Global

Description

During this scheduled maintenance, Edgio will be working on multiple services. While precautionary measures have been taken to ensure service stability, we want to inform you that the following services cannot be modified during this period. - Custom configuration changes - Network changes - Changes to authentication for ftp/sftp to storage If you experience service issues during the maintenance window, or have any questions, file a support email to support@edg.io or call us at 1 (602) 850-5200 for immediate help. Ticket: CHG0124683

Schedule

May 30, 2024 17:00 - 21:30 UTC

Components

MCC, Route DNS

Locations

Global

Description

Edgio is performing an emergency maintenance on the customer portal and configuration deployment system. Customer Impact Assessment: During this maintenance window we expect a 2 hour period where changes made via the MCC will be queued up and processed once the maintenance is complete. Please note that Delivery and Security services will not be impacted. Ticket#: CHG0124955

Schedule

June 30, 2024 00:00 - July 1, 2024 00:00 UTC

Components

Uplynk Streaming Service

Locations

Global

Description

This message serves as notification that Edgio Uplynk Streaming will be decommissioning *-z.uplynk.com cnames on June 30th 2024. This includes, but is not limited to: cms-z.uplynk.com services-z.uplynk.com content-z.uplynk.com Urls without –z (cms.uplynk.com, services.uplynk.com, content.uplynk.com, etc) will NOT be affected and will remain unchanged. If your workflow utilizes any *-z.uplynk.com domains, you must change the urls in your workflow to the standard *.uplynk.com urls prior to June 30th 2024 to avoid issues or downtime.

History (Last 2 days)

Description

Edgio are performing scheduled maintenance on the Uplynk Syndication service to introduce new features and stability improvements. Customer Impact Assessment: Syndication job restarts will be executed for a small subset of customers and some users may experience brief interruptions to service as restarts are carried out. Ticket#: CHG0124830


Components

Uplynk Streaming Service


Locations

Global


Schedule

May 28, 2024 08:00 - May 28, 2024 09:00 UTC



May 28, 2024 08:00 UTC
[Update] Scheduled Maintenance on the Uplynk Syndication service is starting. Further updates will be provided once the maintenance has been completed. Ticket#: CHG0124830

May 28, 2024 09:00 UTC
[Update] Scheduled Maintenance on the Uplynk Syndication service is complete. Ticket#: CHG0124830