Active Incident

Updated a few seconds ago

HTTP(S) Delivery

Normal Performance

Origin Storage

Normal Performance

Logging Services

Normal Performance

Control

Normal Performance

Purge

Normal Performance

Delivery

Normal Performance

Console

Normal Performance

Edge Functions

Normal Performance

Applications Purge

Normal Performance

Cloud Functions

Normal Performance

Security

Normal Performance

Real-Time Log Delivery

Normal Performance

Uplynk Streaming Service

Normal Performance

LVP

Normal Performance

MMD Live/On-Demand

Normal Performance

DCP Live/VOD

Normal Performance

HTTP Large

Normal Performance

Layer0

Normal Performance

Moovweb Adapt / RDN

Normal Performance

MCC

Normal Performance

HTTP Small

Normal Performance

Application Delivery Network

Normal Performance

Route DNS

Normal Performance

Legacy Purge

Normal Performance

Enterprise Storage

Mitigated Impact

Support Ticketing System

Normal Performance

Support Phone Line

Normal Performance

Co-Location Services

Normal Performance

Open Edge

Normal Performance

Possible Service Degradation affecting the Amsterdam GRQ CDN Storage locationMitigated Impact

Incident Status

Mitigated Impact

Components

Enterprise Storage

Locations

Global


November 19, 2024 08:45 UTC
[Investigating] Edgio Engineers are investigating an issue impacting the Amsterdam GRQ CDN Storage location which is utilised by the Sailfish delivery network. End-users may experience delays or timeouts for objects located in this storage location which are not already cached on the network edge. Next expected update: 30-60 minutes or as new information becomes available.

November 19, 2024 09:51 UTC
[Identified] Edgio Engineers have identified an issue within the Amsterdam GRQ CDN Storage and have engaged Senior Engineers to troubleshoot further. Next expected update: 30-60 minutes or as new information becomes available.

November 19, 2024 11:09 UTC
[Identified] Edgio Engineers are continuing to troubleshoot this issue and have engaged on-site resources to power cycle the problematic hardware within the Storage cluster. Next expected update: 30-60 minutes or as new information becomes available.

November 19, 2024 12:55 UTC
[Identified] Edgio Engineers are continuing to work with on-site resources to power cycle the problematic hardware within the Storage cluster. Next expected update: 30-60 minutes or as new information becomes available.

November 19, 2024 16:13 UTC
[Monitoring] Following a reboot of the problematic hardware, the impact to the Amsterdam GRQ Storage cluster has now been fully mitigated. Customers should see a return to normal performance.

History (Last 2 days)

Possible Issue with Video Streaming ServicePossible Service Degradation

Incident Status

Possible Service Degradation


Components

Uplynk Streaming Service


Locations

Global



November 18, 2024 20:24 UTC
[Investigating] We are investigating an issue that might be impacting the Edgio Streaming Service. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 20-30 minutes or as new information becomes available.

November 18, 2024 20:35 UTC
[Monitoring] The issue which impacted the Edgio Streaming Service is now mitigated. Our internal testing and monitoring tools are indicating that the platform is recovered. Users should begin to experience normal performance.

November 18, 2024 21:03 UTC
[Resolved] All Clear: The issue which impacted the Edgio Streaming Platform is resolved. Users should experience normal performance. Please contact our Support team @ 1-877-334-3236 if you require further assistance.